Effective date: 23 July 2026
Pet Pal Care is operated by Australian MVN Pty Ltd. This Privacy Policy explains how we handle personal information when you visit petpalcare.com.au or contact us by phone, text message or email.
Information we collect
We may collect the information you choose to provide when you contact us, such as your name, contact details, address or service location, information about your pet, appointment details and the contents of your enquiry.
Our website and hosting services may also automatically record technical information such as your IP address, browser and device type, pages visited, referring page, and the date and time of your visit. Cookies or similar technologies may be used for essential website functions, security, performance and website measurement.
How we use information
We use personal information to respond to enquiries, arrange and provide veterinary services, communicate about appointments, maintain appropriate business and clinical records, improve and secure the website, and meet legal or regulatory obligations.
Sharing and service providers
We do not sell personal information. We may share information when necessary with service providers that support our website, hosting, communications, analytics, bookkeeping or professional advice, and with authorities where required by law. Some providers may process or store information outside Australia.
Third-party content
The website may include embedded content or links from third parties, including Google Maps and PDF resources. Those services may collect information under their own privacy policies.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No internet transmission or storage system can be guaranteed to be completely secure. We retain information only for as long as reasonably needed for the purposes described above and for applicable legal, clinical and business record-keeping requirements.
Access, correction and questions
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We may need to verify your identity before responding.
Email: contact@petpalcare.com.au
Phone or text: 0485 836 272
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page with its effective date.